Shipping policy

Shipping Policy

Delivery Area

We currently ship throughout the United Kingdom.

Dispatch Times

Orders are normally dispatched within 2 working days of cleared payment.

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Please note that dispatch times may be extended during busy periods, bank holidays or unforeseen circumstances.

Royal Mail Deliveries

Website orders are sent using Royal Mail Tracked services.

Shipping charges are calculated based on the weight of your order and will be displayed at checkout.

Delivery times provided by Royal Mail are estimates only and are not guaranteed.

Customers are responsible for ensuring their delivery address is entered correctly when placing an order.

Raw Food Orders

Raw food is available for local collection and local delivery only.

Raw food cannot be shipped via Royal Mail or other national delivery services.

If a national order contains raw food products, the raw food items will be removed from the order prior to dispatch and refunded to the original payment method.

Frozen Products

Frozen products leave our premises in a frozen condition.

Should products partially thaw during transit, they may be safely refrozen provided they remain cool and suitable for use upon arrival.

Deliveroo Orders

Local deliveries placed through Deliveroo are fulfilled and delivered through the Deliveroo platform.

Deliveroo sets its own delivery fees, delivery times and service standards.

Natural Dog Co has no control over Deliveroo delivery times once an order has left our premises.

Deliveroo may require a PIN before completing delivery or leaving an order in a safe place. Customers are responsible for providing any required PIN to the driver.